Phenom Ranked #1 for Extended CRM Emphasis Use Case in the 2025 Gartner® Critical Capabilities for Talent Acquisition (Recruiting) Suites Report

Recognized for its Talent CRM in Extended AI Innovations and High-Volume Hiring in Gartner Report

PHILADELPHIA–(BUSINESS WIRE)–#HRTech—Phenom, an applied AI company specializing in HR, ranked highest among all vendors in the 2025 Gartner® Critical Capabilities for Talent Acquisition Suites (Recruiting) for the Extended CRM Emphasis Use Case for its Talent CRM. In the inaugural Gartner report for this category, Phenom was also recognized in the highest three ranked vendors for Extended AI Innovation and High-Volume Hiring Use Cases.

The Gartner Critical Capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows which products or services are a best fit in various use cases to provide organizations actionable advice on which products/services should be added to vendor shortlists for further evaluation.

This recognition by Gartner comes on the heels of Phenom’s latest platform-wide announcement: the most advanced applied AI for HR, including new AI agents purpose-built to meet every organization’s industry, role, and user needs. Reinforcing Phenom’s commitment to AI innovation, the agents will accelerate talent acquisition processes with intelligence and automation, improve experiences through hyper-personalization, and increase efficiencies across all industries.

“Phenom has been an integral partner to Thermo Fisher in complementing our initial tech investment and working with us in redesigning our hiring approach,” said Amy Ritter, Vice President, Talent Acquisition at Thermo Fisher Scientific. “They’ve enabled us to reimagine volume hiring with customizable automations, find the right frontline and knowledge workers without sacrificing a fabulous experience, and create unprecedented efficiencies and value to the business. None of this would be possible without the AI-powered capabilities of our CRM. Our TA team leverages it every day to do their best work.”

Obsessed with solving talent acquisition’s biggest problems for over a decade, Phenom empowers organizations to elevate the entire hiring experience with breakthrough AI and automation. The Talent CRM and High-Volume Hiring solutions bring a powerful combination of intelligence and automation to help sourcers, recruiters, talent marketers, and recruitment managers hire better and faster.

Identify, Engage & Convert Top Talent with Extended CRM Emphasis

Global organizations need a Talent CRM to improve quality of hire, reduce time to hire, and create a more strategic, efficient talent acquisition process. Phenom’s award-winning Talent CRM transforms the talent journey by building stronger talent pipelines and supercharging productivity through:

• GenAI and AI Agents: Automates and enhances hiring tasks and processes, such as sourcing and engagement, candidate screening and assessments, and ensuring interview quality by detecting bias and providing real-time guidance to hiring teams.
• Intelligent Candidate Recommendations & Engagement: Identifies candidates based on specific job requirements, including skills, location, and experience, and enables highly personalized campaigns.
• Comprehensive Insights: Allows talent acquisition leaders to analyze the impact of their efforts and quantify return on time, effort, and expenses.

Faster, Frictionless & Flexible High-Volume Hiring

Modern retailers, manufacturers, healthcare, and hospitality organizations demand hyper-personalized automation at scale to address their hourly and frontline hiring requirements. With the award-winning High-Volume Hiring solution, enterprises are scaling for high-volume and seasonal staffing surges while freeing up time for professional hiring through:

• Personalization & Conversational AI: Guides candidates to the best-fit positions based on their location and aspirations.
• Automated Screening & Interview Scheduling: Assesses applications and prioritizes qualified candidates before enabling them to self-select interview times, speeding up hiring and reducing scheduling conflicts.
• Chatbots for Candidate Engagement: Handles candidate inquiries, determines best-fit jobs based on location and experience, answers frequently asked questions, and provides guidance during the application process.

Wildly Productive and Hyper-personalized Experiences with Extended AI Emphasis

Enterprises are rapidly adopting intelligence to unlock unprecedented levels of efficiency while helping humans realize new levels of potential. Phenom’s applied AI empowers companies to efficiently fill open roles faster and foster employee development at scale:

• X+ Generative and Agentic AI: Automates content creation, surfaces actionable insights, and eliminates time-consuming tasks to drive efficiency.
• Fit Score: Identifies and ranks best-fit candidates based on experience, skills, and location.
• AI Discovery: Uncover the best candidates, source from a wider talent pool, and rediscover silver medalists and alumni for any open role.

“We are thrilled to be recognized as a Visionary by Gartner in Magic Quadrant™ for Talent Acquisition (Recruiting) Suites and among the highest three ranked vendors for three of the four talent acquisition Critical Capabilities Use Cases of Extended CRM, Extended AI, and High-Volume Hiring in Critical Capabilities for Talent Acquisition (Recruiting) Suites. In our view, not only does this reflect our dedication to innovation, but our obsession with solving HR’s biggest talent acquisition challenges today and for years to come,” said Jonathan Dale, Vice President, Marketing at Phenom. “This transcends job types, industries, and use cases to deliver personalized value to our customers.”

Get a complimentary copy of the Critical Capabilities for Talent Acquisition (Recruiting Suites) Report here.

To see Phenom AI, Talent CRM, and High-Volume Hiring in action, book a demo here.

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GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner, Magic Quadrant for Talent Acquisition (Recruiting) Suites, Jackie Watrous, Hiten Sheth, Emi Chiba, Rania Stewart, 7 April 2025

Gartner, Critical Capabilities for Talent Acquisition (Recruiting) Suites, Jackie Watrous, Hiten Sheth, Emi Chiba, Rania Stewart, 7 April 2025

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About Phenom

Phenom has a purpose of helping a billion people find the right work. Through AI-powered talent experiences, employers use Phenom to hire and onboard employees faster, develop them to their full potential, and retain them longer. The Phenom Intelligent Talent Experience platform seamlessly connects candidates, employees, recruiters, talent marketers, talent leaders, hiring managers, HR and HRIT — empowering diverse and global enterprises with innovative products including Phenom X+ Agentic AI and Generative AI, Career Site, Chatbot, CMS, Talent CRM, X+ Screening, Automated Interview Scheduling, Interview Intelligence, Talent Experience Engine, Campaigns, University Recruiting, Contingent Talent Hiring, Onboarding, Talent Marketplace, Workforce Intelligence, Career Pathing, Gigs, Mentoring, and Referrals.

Phenom has earned accolades including: Inc. 5000’s fastest-growing companies (5 consecutive years), Deloitte Technology’s Fast 500 (4 consecutive years), 11 Brandon Hall ‘Excellence in Technology’ awards including Gold for ‘Best Advance in Generative AI for Business Impact,’ Business Intelligence Group’s Artificial Intelligence Excellence Awards (3 consecutive years), The Cloud Awards 2025/2024, The A.I. Awards 2024, and a regional Timmy Award for launching and optimizing HelpOneBillion.com (2020).

Headquartered in Greater Philadelphia, Phenom also has offices in India, Israel, the Netherlands, Germany and the United Kingdom.

For more information, please visit www.phenom.com. Connect with Phenom on LinkedIn, X, Facebook, YouTube, Instagram and TikTok.

Contacts

Jennifer Lyons

Phenom

267-379-5066

jennifer.lyons@phenom.com